Careers

Organizational Overview  
PrepMatters, Inc. is the premier source in the Washington metro area for one-on-one test preparation and educational planning. Since 1996, we’ve helped thousands of students achieve excellence in academics and testing. Our tutors have logged over 250,000 hours providing diagnosis and instruction to students in the one-on-one setting.

Position Summary 
The Accounts Manager is a high-touch, front-line professional responsible for guiding prospective families through the enrollment process. Serving as a brand ambassador, this role conducts in-depth placement interviews to assess student needs and provide recommendations for tutoring services. By pairing students with the ideal tutor and providing “concierge” style support, you ensure every client receives a personalized and seamless introduction to PrepMatters premier educational services. This role offers hybrid flexibility, with a 60% in-office presence to support team collaboration.

Primary Responsibilities 

• Convert email and telephone inquiries to successful placements by advising families on PrepMatters services based on their students’ academic needs.
• Work closely with students’ families and our tutors to ensure a high level of successful placement outcomes.
• Provide concierge-style customer service to prospective and current customers when answering questions or addressing concerns about company services.
• Coordinate and collaborate with colleagues to optimize placement success.
• Establish an ongoing and trusting relationship with the students’ families.
• Maintain accurate records of client interactions, placements, and follow-ups within the company CRM system.
• Achieve key performance metrics by leveraging CRM data to track client interactions and collaborating with the tutoring team to optimize long-term placement success.

Requirements

Education and Experience

• Bachelor’s degree
• A minimum of 2 years in sales or high-end customer service.
• A minimum of 2 years of demonstrated customer service experience

Knowledge, Skills, and Abilities 

• Communication: Exceptional verbal and written English skills, with the ability to articulate complex educational concepts clearly and persuasively.
• Consultative Mindset: Proven ability to take initiative, confidently direct customer inquiries, and guide families toward the best service fit.
• Detail Orientation: Superior organizational skills and a natural aptitude for managing complex schedules and client details.
• Technical Proficiency: Strong command of Microsoft Office (Outlook, Word, and Excel) and an ability to quickly master new CRM (Zoho preferred) or scheduling technology.
• Professionalism: A dependable, “concierge” attitude with the emotional intelligence to manage sensitive family academic needs.

Benefits

This position offers a comprehensive benefits package (medical, dental, vision insurance, paid sick leave, paid time off, paid holidays, employer paid life insurance and disability, SIMPLE IRA with employer match and an Employee Assistance Program).

Compensation: $65,000-$75,000

Individual pay is set based on a variety of factors, including relevant experience, skill level, and background, to ensure a fair and commensurate offer.

Location & Residency Requirement

This position is based out of our Bethesda, Maryland office and requires regular in-person engagement. To be considered for this role, applicants must currently reside in Maryland, Virginia, or Washington, DC. This position follows a hybrid work model, with an expected 60% in-office presence at our Bethesda location to support team collaboration and client engagement. 

Qualified candidates should complete an application here.

Who We Are:

PrepMatters, Inc. is the premier source in the Washington metro area for one-on-one test preparation, academic tutoring, and educational planning. Our tutoring staff helps students and families navigate the whole alphabet of standardized tests, ranging from the SSAT/ISEE/HSPT for middle-schoolers to the SAT/ACT/AP for high schoolers to the GRE/GMAT/LSAT/MCAT for college students. We take pride in our deep understanding not only of the tests but also of how to effectively communicate with and bring out the best in our students.

 

The Position:

PrepMatters is looking for bright, dynamic people to join our paid tutor training class, leading to work as a professional SAT/ACT and academic tutor in our Bethesda office. Weekly training sessions will be required of new hires. Part-time tutors start at $40-$70/hr commensurate with their experience. Our part-time employees enjoy paid sick leave, FSA plans and a SIMPLE IRA with a 3% employer match. All of our colleagues enjoy beautifully furnished offices with fully stocked kitchens. Our full-time operations team supports our tutors administratively so that our tutors can focus on the work that matters most: helping students!

 

Minimum Requirements:

To be eligible for consideration, all candidates must possess:

● A bachelor’s degree – complete and not in progress

● At least two years of test preparation experience covering all sections of the SAT or ACT

● Academic expertise (up to the AP level) in either sciences, calculus, history or a foreign language

● A true appreciation for working with kids

● Willingness to make at least 10 hrs/week available during busy seasons, including weekend time

● The ability to reliably and independently manage client scheduling and email correspondence

● The skills required to score well on a qualifying test consisting of SAT Reading, Math and Writing questions

 

The ideal candidate will have:

● A degree from a highly selective university. We won’t be impressed, but our clients might, which is a plus.

● Professional experience in a high-volume tutoring environment

● A working knowledge of local public and independent schools

Qualified candidates should complete an application here and send a cover letter and resume to jobs@prepmatters.com.

References should be available upon request. No calls, please.