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Policies & Procedures

Our policies outlined below protect the students, parents, and specialists from negative experiences. If you have any questions or concerns, please don’t hesitate to contact us. For the most up-to-date policies, please read our policies and procedures.

Homework

All of our tutors assign homework at the end of each tutorial session. It is our policy to write the homework assignment in the front of the student's workbook. We are aware that students have other responsibilities, and we do not assign onerous amounts of homework. However, we ask that the homework assigned be completed – and questions documented -- well before arriving to the next tutoring session.

Vocabulary

Learning techniques and strategies can only take a student so far in the verbal sections of the tests. There is no method of drastically increasing a student's verbal score without a commitment by the student to increasing his or her vocabulary. Every student has a continuing assignment to study and review the vocabulary list. Ten to fifteen minutes of vocabulary review per day will achieve marked results. Parents should encourage students to study their vocabulary on a daily basis.

Attendance

All of our tutors write the time of the student's next appointment with the homework assignment in the front of the student's workbook. If there is confusion about the time (and/or place) of the next session, it is the student's responsibility to call and verify the appointment. We pride ourselves on being flexible in adjusting to students' hectic schedules – this is only possible if we have some advance notice for our own scheduling.

Cancellations

If a student needs to cancel or reschedule an appointment, he or she should call as soon as this need becomes apparent. Cancellations made with less than 24 hours notice will result in your account being charged the full amount of the session. In cases of snowstorms and emergencies, we waive this policy. If a student cancels three times without notice, we reserve the right to reschedule the time allotted to the student.

Consultations

Extended consultations about a student's progress can take place beyond the last 10 minutes of a session when possible or be scheduled to occur via phone. We bill in 15-minute increments at half of the current tutor rate for these extended consultations.

Privacy

We respect the privacy of our students. Therefore, we will not share students’ test scores with other students. However, our tutors do keep parents abreast of their particular student’s progress.

NOTE: This information is subject to change. Clients sign a contract at time of registration that reflects an agreed price, terms, and memorandum of understanding.

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